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Jobcentres: Telephone Services

Asked by Rupert LoweRestore BritainDepartment for Work and PensionsTabled Answered 3 November 2025UIN 83165

The question

To ask the Secretary of State for Work and Pensions, what the (a) average waiting time for people calling and (b) time people spent on hold to Jobcentres was in the last year.

Answered by Dame Diana Johnson

We cannot provide the data requested for this Parliamentary Question. Jobcentres span multiple benefit streams and business functions and therefore we do not retain telephony data specifically relating to Jobcentres.

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