DfT Operator: Standards
The question
To ask the Secretary of State for Transport, whether her Department issued any formal directions to DfT Operator Limited in (a) 2024-25 and (b) 2025-26 in respect of (i) service performance and (ii) financial control.
Answered by Simon Lightwood
The Department holds the individual DFTO Train Operating Companies (TOC) to account on both their service and financial performance, with close review of their performance against their service agreements. If the Department issues a DFTO TOC with a Notice to Improve, the TOC is required to publicise this, alongside an explanation for what has caused the failure and what they are doing to remedy it.
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