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Digital Technology: Proof of Identity

Asked by Kim JohnsonLabourCabinet OfficeTabled Answered 7 November 2025UIN 83452

The question

To ask the Minister for the Cabinet Office, what consideration he has given to the role of post offices in (a) onboarding and (b) supporting people who suffer from (i) identity and (ii) digital exclusion during the roll out of the digital identity scheme.

Answered by Josh Simons

The new digital ID will be designed to be inclusive. We will launch a public consultation and have already started to engage with a range of expert organisations and community groups.

We will deliver a comprehensive inclusion programme to ensure everyone eligible is able to access this new digital ID and benefit from it. We are considering options like a digitally enabled physical alternative for those without access to technology, as well as in-person onboarding support for those who struggle to engage digitally, such as post offices, and a dedicated case working function for those who may struggle to initially prove their identity and access the system.

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