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Amazon Web Services: Outages

Asked by Dr Ben SpencerConservativeDepartment for Science, Innovation and TechnologyTabled Answered 29 October 2025UIN 84777

The question

To ask the Secretary of State for Science, Innovation and Technology, what government services faced disruption as a result of the Amazon Web Services outage on Monday 20 October; and what assessment her Department plans to make of the cost to the economy of that service outage.

Answered by Ian Murray

Many government departments use AWS services, and we are aware that the Home Office, DVLA, DWP and HMRC all experienced impacts as a result of the outage on Monday 20 October.

The Department for Science, Innovation and Technology (DSIT) is working with both departments and AWS to better understand the impacts, and will use this to inform future work on government digital resilience.

The cost of the outage is not yet known.

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