London, Tilbury and Southend Line: Standards
The question
To ask the Secretary of State for Transport, pursuant to the Answer of 20 October 2025 to Question 78728 London, Tilbury and Southend Line: Standards, what performance targets her Department has agreed with c2c on (a) service reliability and (b) the permitted number and proportion of (i) cancellations and (ii) over-running engineering works.
Answered by Keir Mather
Under the Services Agreement, c2c is required to publish actual performance against agreed targets on its website. This includes both punctuality (T-3) and cancellations (Stations Cancellations). c2c is currently working with its website supplier to have this data added, and we are expecting publication imminently. As further operators come into public ownership, they too will be expected to publish such data.
Over-running engineering works is not a KPI that train operating companies are measured against. As noted in our previous correspondence, the Department expects c2c to collaborate closely with Network Rail to minimise the impact of any over-running engineering works and holds it to account on this.
GBR is being set up precisely to ensure track and train are integrated so that issues can be managed and resolved faster across both. Ahead of GBR’s formal establishment, integrated management is being put in place in the Anglia region over the coming months.
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