East Anglia Rail Franchise: Nationalisation
The question
To ask the Secretary of State for Transport, pursuant to the Answer of 24 October 2025 to Question 82408 on Railways: Public Ownership, what the targets are for (a) punctuality, (b) reliability, (c) service quality and (d) customer satisfaction for GA Trains Limited; and when her Department plans to (i) first and (ii) subsequently publish performance updates.
Answered by Simon Lightwood
GA Trains Limited took over ownership of operations on the Greater Anglia route on 12 October 2025 and is now in its transitional phase to embed the new Services Agreement requirements. During this transitional phase GA Trains Limited will continue to publish information on performance against targets for punctuality, reliability, service quality and customer satisfaction that were used prior to the transfer before moving to the revised targets required under the Services Agreement. Performance will be reported and published in a periodic and moving annual average basis.
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