Sign Language: Public Sector
The question
To ask the Secretary of State for Science, Innovation and Technology, whether she is taking steps with Cabinet colleagues to provide oversight of the monitoring of the (a) quality of, (b) adequacy of engagement with deaf people and (b) other aspects of the deployment of British Sign Language AI systems in public services.
Answered by Ian Murray
The Government Digital Service set and assess the cross government digital service standard. Before going live, services are assessed against this 14-point standard which includes the service team providing evidence for how the service is accessible to everyone who needs it.
To meet the standard and assessment, digital services must conduct research with disabled people, including Deaf users and where appropriate to the service provision, those who use sign language or a sign language interpreter to interact with the service.
Services must make sure any BSL video is culturally appropriate by working with the BSL community, testing it, or getting feedback.
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