Department for Work and Pensions: Correspondence
The question
To ask the Secretary of State for Work and Pensions, what steps he is taking to reduce the length of time taken by his Department to resolve MPs' enquiries.
Answered by Andrew Western
The Department treats enquiries from Members of Parliament as a high priority and has issued clear guidance to staff members.
We are committed to improving response times and have taken a number of steps, such as deploying additional resource, to improve the timeliness of responses to MP enquiries. The Department has also published guidance on the W4MP website to ensure MP offices have clear visibility of appropriate contact numbers for each DWP benefit product line.
Data on responses to correspondence from MPs is regularly published and can be found here: Data on responses to correspondence from MPs and peers - GOV.UK
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