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Jobcentres: Staff

Asked by Tracy GilbertLabourDepartment for Work and PensionsTabled Answered 10 November 2025UIN 87153

The question

To ask the Secretary of State for Work and Pensions, what guidance he provides on whether JobCentre Work Coaches can accept (a) discounts and (b) similar benefits from clients.

Answered by Andrew Western

Job Centre Work Coaches must uphold the highest standards of propriety and regularity. Under the Bribery Act 2010, it is a criminal offence to offer, give, request, or accept any financial or other advantage intended to improperly influence official duties. This includes gifts, cash, discounts, or hospitality.

As a general rule, staff should decline all gifts, including cash, vouchers, goods, or services.

All offers must be reported and recorded in the Departmental Gifts and Hospitality Register.

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