Pension Credit: Internet
The question
To ask the Secretary of State for Work and Pensions, what plans his Department has to enhance digital access support for Pension Credit applications for older people.
Answered by Torsten Bell
The Department is committed to making Pension Credit applications as accessible as possible for older people. We have invested in the Apply for Pension Credit online service (AfPC), which is designed to simply gather the information needed to make a claim, while ensuring that non-digital routes remain available for those who prefer or require them.
Assisted digital support is embedded into the service, including telephone and paper-based options for digitally excluded customers. To further enhance digital access support, we plan to introduce “save and return” to make online applications easier for those who need more time or assistance.
Verbatim has judged this answer against the question that was actually asked — answered, partly answered, or evaded. Sign in to see the verdict →