Animals: Injuries
The question
To ask the Secretary of State for Business and Trade, what recent assessment she has made of the adequacy of consumer protections for customers whose animals are injured during paid (a) grooming or (b) veterinary services.
Answered by Kate Dearden
The Department for Business and Trade (DBT) has not made any recent assessments specifically related to consumer protections for veterinary and grooming services. However, consumer legislation sets out protections for all consumers.
Under the Consumer Rights Act 2015, traders must carry out a service with reasonable care and skill, and within reasonable time. Where a trader fails to meet the standards required, this could be a breach of contract.
DBT also funds Citizens Advice to provide the consumer service which supports consumers to resolve disputes and assert their rights
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