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NHS: Digital Technology

Asked by Neil Duncan-JordanLabourDepartment of Health and Social CareTabled Answered 17 November 2025UIN 89058

The question

To ask the Secretary of State for Health and Social Care, what will the NHS offline alternative consist of for people who are digitally excluded, in the context of NHS digitalisation.

Answered by Dr Zubir Ahmed

Patients who prefer face-to-face appointments in physical settings will continue to access care through their local National Health Service provider. This is about expanding choice, not replacing traditional services.

We will be working with marginalised groups, including through the Voluntary Community and Social Enterprise Health and Wellbeing Alliance that represents communities who share protected characteristics or that experience health inequalities. Inclusion will be a core priority as the organisation evolves.

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