BBC: Complaints
The question
To ask the Secretary of State for Culture, Media and Sport, whether she plans to introduce an independent complaints system for the BBC.
Answered by Ian Murray
The principle of BBC First - where the BBC has the opportunity to try and resolve complaints about its content before consideration by Ofcom - was formalised by the current Charter. If a complainant is not satisfied by the BBC’s initial response to their complaint, they have the option to escalate it for consideration by the independent regulator, Ofcom.
The public expects and deserves the highest editorial standards from the BBC. The Secretary of State has been consistently clear that where these standards are not met, firm and transparent action must follow.
The forthcoming Charter Review will look at how the BBC can remain independent and accountable to the public it serves and continue to provide trusted and truthful news to combat an era of growing disinformation.
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