VerbatimParliament, as it happens

Universal Credit: Telephone Services

Asked by Rupert LoweRestore BritainDepartment for Work and PensionsTabled Answered 19 November 2025UIN 89065

The question

To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 27 October 2025 to Question 83169 Universal Credit: Telephone Services, how many and what proportion of calls to the Universal Credit helpline dropped in each of the last five

Answered by Sir Stephen Timms

DWP does not maintain a telephony reporting measure for “dropped calls”

Verbatim has judged this answer against the question that was actually asked — answered, partly answered, or evaded. Sign in to see the verdict →

Open this question in Verbatim →

Every written question, searchable

155,000 questions tabled since the election, with the answer each department gave — and the ones still unanswered, with the clock running. Free to search.

Search written questions →Read on Verbatim