Driver and Vehicle Licensing Agency: Communication
The question
To ask the Secretary of State for Transport, what assessment she has made of the impact of the (a) use of postal communication and (b) lack of digital alternatives at the Driver and Vehicle Licensing Agency on service users.
Answered by Simon Lightwood
The large majority of the Driver and Vehicle Licensing Agency (DVLA)’s services are available digitally.
To reduce the use of postal communications, the DVLA has introduced digital reminders alongside existing options for both vehicle excise duty and driver licensing through its Driver and Vehicle Account. The DVLA has future plans to provide further secure communications through the account. These will be introduced following customer insight testing to ensure that they meet customer needs and are fully effective.
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