Teachers: Workplace Pensions
The question
To ask the Secretary of State for Education, whether the service standards and accessibility requirements for the administrator of the Teachers’ Pension Scheme will include provisions to support members with hearing impairments or communication needs when accessing helpline or case-management support.
Answered by Georgia Gould
Details of how personal data is processed and stored are outlined in the Teachers’ Pension Scheme (TPS) privacy notice which is available here: https://www.teacherspensions.co.uk/-/media/documents/member/factsheets/gdpr/dfe-privacy-notice-gdpr-v12-march-2023-for-web.ashx?rev=a6788c6aa67e4ac7b3d3f4df74462add&hash=ACAAEF10BB57B5814744376B519FABA1.
The TPS complies fully with the General Data Protection Regulation (GDPR) 2018 and the Data Protection Act 2018.
For members requiring additional communication support, the contact us page provides alternative communication options. The scheme also meets the requirements of the Equality Act 2010 and is committed to ensuring accessibility for all members and employers. The accessibility statement on the TPS website explains how the site is designed to be inclusive and is available here: https://www.teacherspensions.co.uk/public/accessibility.aspx.
To maintain service standards, the department monitors the administrator against agreed performance metrics, set out in the TPS administration contract, through established governance arrangements. If contract administration fails to meet established standards and performance metrics, the department can impose financial penalties on the administrator.
Where members believe service standards have not been met, they can use a dispute resolution process to raise this. If dissatisfied with the outcome, they may escalate their complaint to the Pensions Ombudsman for independent review.
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