Tickets: Public Consultation
The question
To ask the Secretary of State for Transport, with reference to her Department's policy paper entitled Railways Bill factsheet: tickets and retail, published on 5 November 2025, whether the Office of Rail and Road will lead the consultation on the statutory Code of Practice or whether this will be undertaken jointly with her Department.
Answered by Keir Mather
The future rail retail industry code of practice will set out clear requirements for how Great British Railways (GBR) interacts with all market participants. It will be owned and managed by the Office of Rail and Road, and GBR’s licence will require compliance with it. The Railways Bill enables the Secretary of State to introduce the licence condition that will underpin the code of practice and give it force.
The Government has confirmed that there will be full consultation on the production of the code of practice. Further detail on that consultation will be set out in due course.
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