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Bank Services: Post Offices

Asked by Bambos CharalambousLabourTreasuryTabled Answered 24 November 2025UIN 91696

The question

To ask the Chancellor of the Exchequer, what plans she has to facilitate discussions between Post Office and the major banks on expanding in-person banking services at post offices.

Answered by Lucy Rigby

The Government recognises the importance of access to cash and banking services for businesses and individuals, including those who may be in vulnerable groups or require assistance and is supportive of industry initiatives that improve access to these vital services.

The Post Office plays a key role in supporting access to banking services. Under the Banking Framework, a commercial agreement between the Post Office and 30 banking firms, personal and business customers can withdraw and deposit cash, check their balance, pay bills and cash cheques at 11,500 Post Office branches across the UK. The specific services provided under the Framework are subject to commercial negotiations between individual banks and the Post Office, and the Government has no role in deciding what these arrangements are.

The Government would welcome continued collaboration between Post Office and the banking sector, on a commercial basis and will look to host joint discussions with Post Office and the banking sector in the coming months.

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