Revenue and Customs: Telephone Services
The question
To ask the Chancellor of the Exchequer, how many telephone operators work on the HMRC self-assessment line by the nationality of those operators.
Answered by Dan Tomlinson
HMRC does not have information readily available identifying the nationality of staff working on specific telephone enquiry lines. Obtaining this information would require a manual process which would exceed the cost threshold for answering parliamentary questions.
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