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Universal Credit: Telephone Services

Asked by Rupert LoweRestore BritainDepartment for Work and PensionsTabled Answered 28 November 2025UIN 92891

The question

To ask the Secretary of State for Work and Pensions, how many telephone operators work on the Universal Credit helpline by the nationality of those operators.

Answered by Andrew Western

We do not centrally hold the nationality of Universal Credit call handlers and to provide the information would incur disproportionate cost.

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