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Immigration: Technology

Asked by Ben Obese-JectyConservativeHome OfficeTabled Answered 1 December 2025UIN 93094

The question

To ask the Secretary of State for the Home Department, under the Immigration Platform Technologies programme, what are the three integrated modern technology services that have been delivered.

Answered by Alex Norris

The three integrated modern technology services that were delivered by IPT are:

  • Access UK – Accessed via GOV.UK, this single online application service for all visa and immigration services allows our customers to complete their application, book an appointment, and pay for their service. It has taken large volumes of paper out of the system and integrates with Atlas, the caseworking system, preventing errors being made in the completion of applications. The Department uses Access to provide application services to all our core immigration routes including building emergency routes for crisis events such as Ukraine or Afghanistan.
  • Atlas – This modern, resilient system is now the core immigration caseworking tool for HO. Atlas supports electronic documents, thereby taking significant amounts of paper out of the system. Because of increased automation, there are reduced handling costs, improved speed of processing and increased reliability of service.
  • Person Identity Product – The Person Identity Product (PIP) is now the unified provider of all person related data services for Immigration Technology, showing the historic case information, co-ordinating the recording of Person & Identity related data, searching for an individual’s details, matching associated data and presenting data back to the end user.

Please see 6 September 2022: Immigration Platform Technologies (IPT) Programme Accounting Officer Assessment - GOV.UK for further details.

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