Railways: Compensation
The question
To ask the Secretary of State for Transport, what steps she is taking to ensure that accredited rail retailers offer standardised and automated Delay Repay compensation directly to passengers; and what assessment she has made of the potential merits of doing so.
Answered by Keir Mather
Passengers can currently claim delay repay by applying directly to the train operator they travelled with.
Through delivering Great British Railways (GBR), the Government is committed to improving the passenger experience. As set out in the recently introduced Railways Bill, GBR will retail both on line and in person once established, creating a more streamlined, unified offer for passengers by bringing together 14 existing train operator websites and apps. GBR will retail alongside independent retailers, in a fair and open market, and the Government recognises the important role they play in terms of innovating and driving up standards for passengers.
The Government will continue to keep Delay Repay policy under review, including in the context of the move to GBR.
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