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Department for Work and Pensions: Telephone Services

Asked by Jim McMahonLabour (Co-op)Department for Work and PensionsTabled Answered 27 November 2025UIN 93068

The question

To ask the Secretary of State for Work and Pensions, what the total number of calls (a) answered (b) abandoned was for each public helpline number provided by his Department and its executive agencies for each year from 2015 to date.

Answered by Andrew Western

The information requested is not held centrally. To provide it would incur disproportionate cost.

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