Independent Case Examiner: Standards
The question
To ask the Secretary of State for Work and Pensions, what is the average time between a Child Maintenance Service complaint being received by the Independent Case Examiner and the issuing of a final decision.
Answered by Andrew Western
As of 31 October 2025, Child Maintenance Service (CMS) cases in investigation waited an average of 25 weeks from the date they were received by the Independent Case Examiner’s office to the date they were allocated to an Investigator. This is a significant improvement compared to January 2024, when CMS cases in investigation had waited an average of 66 weeks from receipt date to the date they were allocated to an Investigator. The Independent Case Examiner’s office continually seeks to improve this further.
In CMS cases cleared between 01/04/25 – 31/10/25, it took an average of 33 weeks from the date complaints were received into the Independent Case Examiners office to the date a decision was made and issued. The 33 weeks is made up of 25 weeks awaiting allocation to an Investigator and 8 weeks in investigation.
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