Railways: Timetables
The question
To ask the Secretary of State for Transport, what assessment has been made of public satisfaction with recent timetable changes across rail services.
Answered by Keir Mather
The new continuous rail customer experience survey started in July to provide improved, robust and reliable customer insight to the rail industry, including measuring customer satisfaction of different aspects of rail service. Metrics within the survey include satisfaction with punctuality and frequency of services, as well as overall satisfaction.
Verbatim has judged this answer against the question that was actually asked — answered, partly answered, or evaded. Sign in to see the verdict →