Medical Treatments: Hearing Impairment
The question
To ask the Secretary of State for Health and Social Care, how many BSL-interpreters were provided at the outset for patients seeking healthcare treatment in (a) Preston, (b) Lancashire and (c) England over the last 12 months.
Answered by Dr Zubir Ahmed
The information requested is not held centrally. Integrated care boards (ICBs) are responsible for commissioning services to meet the needs of their local population, which includes responsibility for ensuring that there is adequate provision of British Sign Language interpreters to support deaf patients in the community.
On 30 June 2025, a revised Accessible Information Standard (AIS) was published. NHS England is working to support implementation of the AIS with awareness raising, communication, and engagement, and a review of the current e-learning modules on AIS. The intention is to ensure that staff and organisations in the National Health Service are aware of the AIS and the importance of meeting the information and communication needs of disabled people using these services.
The AIS implementation guidance outlines support for people with hearing loss, and is available at the following link:
NHS England is rolling out a Reasonable Adjustment Digital Flag which enables the recording of key information about a patient and their adjustment needs, to ensure support can be tailored appropriately.
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