Consumers: Protection
The question
To ask the Secretary of State for Business and Trade, with reference to the Competition and Markets Authority's (CMA) document entitled Improving Trader recommendation platforms: consumer law compliance advice for businesses, published on 12 November 2024, if he will list the enforcement actions the CMA has taken since the publication of that guidance; and what steps the CMA is taking to monitor compliance with the guidance.
Answered by Kate Dearden
The Competition and Markets Authority's decision-making is independent of government. Each parliament the government issues a Strategic Steer to the CMA setting out its priorities for the CMA and the wider policy objectives to which it should have regard. Information about the CMA's enforcement activities is available on its website.
Under the Digital Markets Competition and Consumers Act 2024, trader recommendation platforms must take reasonable steps to ensure consumer reviews on their sites are genuine. The CMA has published separate guidance for businesses that publish reviews to help meet their legal obligations.
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