Access to Work Programme
The question
To ask the Secretary of State for Work and Pensions, what steps his Department is taking to reduce (a) delays and (a) improve communication in the processing of Access to Work applications for (i) disabled people requiring essential equipment to remain in employment and (ii) other applicants; and if will undertake a review of current service standards to ensure timely support for applicants.
Answered by Sir Stephen Timms
We recognise the importance of clearing the backlog, which is why last year we increased the number of staff working in this area by 27% and we have continued to streamline delivery practises. We remain committed to reducing waiting times for claims, prioritising customers starting a job within the next four weeks.
In the Pathways to Work Green Paper, we consulted on the future of Access to Work and how to improve the scheme so that it helps more disabled people in work. We are considering all aspects of the scheme as we develop plans for reform following the conclusion of the consultation.
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