Holiday Accommodation: Internet
The question
To ask the Secretary of State for Culture, Media and Sport, what assessment her Department has made of the adequacy of consumer protections for travellers booking short-term let accommodation through online platforms; and what steps the Government is taking to ensure that booking platforms are held accountable for standards, health and safety control, and complaint handling.
Answered by Stephanie Peacock
Consumers who book short-term let accommodation through online platforms are currently protected through the consumer provisions of the Consumer Rights Act 2015 and the Digital Markets, Competition and Consumers Act (DMCCA) 2024.
The DMCCA prohibits unfair commercial practices, including misleading actions and omissions, that are likely to impact the average consumer’s transactional decisions. Traders who engage in commercial practices that are misleading omissions, or misleading actions may be committing a criminal offence. The DMCC Act 2024 also clarifies that online marketplaces must exercise professional diligence in relation to consumer transactions promoted or made on their platforms.
The Government is also delivering a national mandatory registration scheme for short-term lets. This will help to raise standards of accommodation in the Visitor Economy in the UK, building consumer confidence and supporting fair competition. DCMS has engaged with a wide range of stakeholders, including booking platforms and consumers, to ensure a light-touch scheme that is fair, effective and robust.
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