HM Prison and Probation Service: Staff
The question
To ask the Secretary of State for Justice, what steps his Department is taking to ensure that increased workloads among HMPPS Probation staff are matched by appropriate pay and support.
Answered by Jake Richards
We have taken immediate steps to reduce probation workload where possible. “Probation Reset” was fully implemented on 1 July 2024, followed by the introduction of “Impact” on 28 April 2025. These initiatives are among several designed to alleviate workload pressures by refocusing resources to manage those on probation more efficiently.
Further to these immediate steps, the Our Future Probation Service Programme has been established which aims to ensure that workloads for probation staff are sustainable by deploying new technologies, reforming processes, and ensuring prioritisation of probation staff time. We are committed to supporting the wellbeing of staff by ensuring workloads are sustainable.
I recognise the ongoing workload pressures on the Probation Service and supporting staff wellbeing and safety is critical for us. To address this, a new wellbeing support model has been established across HMPPS, with staff support and well-being leads for both prison and probation.
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