Railway Stations: Disability
The question
To ask the Secretary of State for Transport, what measures are in place to ensure that assistance services in rail stations for disabled and vulnerable passengers remain functional during significant service disruptions.
Answered by Keir Mather
All train and station operators are required, under their Accessible Travel Policy, to provide assistance to disabled and vulnerable passengers during periods of disruption. This includes, where appropriate, the provision of alternative accessible transport.
Operators must set out in their Accessible Travel Policy how they will communicate with passengers and deliver assistance during disruption, including for those who have booked help in advance. These policies are approved and monitored by the Office of Rail and Road.
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