Work Capability Assessment
The question
To ask the Secretary of State for Work and Pensions, what service standards on timeliness are in place for making decisions on Work Capability Assessments; and what steps his Department is taking to reduce these waiting times.
Answered by Sir Stephen Timms
The Work Capability Assessment (WCA) is one part of the process for making a UC or ESA benefit entitlement decision. Health Care Practitioners undertake the Work Capability Assessment and following this functional assessment make a recommendation to the department. Thereafter, a DWP Decision Maker reviews this recommendation and makes the decision on benefit entitlement.
We monitor customer journey times for WCAs, deploying additional staff if required, prioritising urgent cases and addressing backlogs. We consistently prioritise assessments for new claims to minimise waiting times.
Due to unforeseen high levels of WCAs required in late 2024, a backlog of reassessment cases built up from individuals reporting a change in their condition before May 2025. We are working with suppliers to increase capacity for clearing this backlog, including the acceleration of the recruitment of assessors. There are no backlogs within the DWP Decision Making stage.
The UC WCA statistics remain under development with Phase 2 having been completed in September 2024. WCA clearance times will be introduced during phase 4 (there are no timelines). Details of this strategy can be found on gov.uk at the below link. https://www.gov.uk/government/publications/universal-credit-wca-statistics-release-strategy/universal-credit-work-capability-assessment-statistics-release-strategy.
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