Jobcentres: Crimes of Violence

The Department for Work and Pensions take any form of abuse and harassment (including violence-at-work incidents) of its staff very seriously. Robust controls are in place to mitigate the risk of unsafe interactions and eliminate violence-at-work as far as reasonably practicable, including security presence, risk assessments and training for our staff.

We review outcomes of our most serious incidents and consider any lessons learned to make improvements to our processes and training when necessary to help prevent reoccurrence.

DWP define assault as intentional physical contact which is directed at DWP or Partner employees (including Security Officers) in connection with working for DWP. Assaults range from minor to most serious. Actual assaults may include reports that resulted in no injury to those that result in major cuts and bruises.

Prior to 2025, regional breakdowns are not held centrally, to provide this information would incur disproportionate cost, however we can provide the national annual breakdown of JC assaults from 2015 to 2024 and a breakdown of JC assaults by region for 2025.

The following table provides the information requested for DWP reported assaults.

2025 assaults by region