Armed Forces: Housing
The question
To ask the Secretary of State for Defence, what the average waiting time is for repairs requested through the Defence Infrastructure Organisation.
Answered by Luke Pollard
The table below details the average repair response times for Emergency, Urgent and Routine maintenance tasks by Ministry of Defence (MOD) contractors for Service Family Accommodation (SFA) in the UK in November 2025:
Average | Amey Performance | VIVO Performance | Acceptable Level of Performance as per Contract |
Average Completion Time – Emergency | 1 hour 37 mins | 1 hour 39 mins | Respond and make safe within 2 hours. Then allocated as Urgent or Routine. |
Average Completion Time – Urgent | 45 hrs 32 mins | 29 hours 12 mins | Attend and rectify within 48 hours. |
Average Completion Time – Routine | 9.82days | 10 days | Attend and rectify within 10 days. |
Single Living Accommodation (SLA)
The table below details the average repair response by MOD contractors for Single Living Accommodation across the UK Built Estate in November 2025:
Average | Average Completion Time in Hours | Acceptable level of Performance |
Emergency | 4 hrs 34 mins | Make safe immediately |
Critical | 6.39 days | Restore functionality in up to 12 hours. Permanent resolution up to 12 working days. |
Urgent | 18.61 days | Restore functionality in up to 5 working days. Permanent resolution up to 20 working days. |
Routine | 18.45 days | Permanent resolution up to 20 working days. |
Contractor performance for both SFA and SLA meets the Key Performance Indicators for response times as set out in the contacts.
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