Natural Gas: Meters
The question
To ask the Secretary of State for Energy Security and Net Zero, if the Department has reviewed charges from energy suppliers on households wishing to have gas meters removed.
Answered by Martin McCluskey
Ofgem recently launched a “Gas Disconnections Framework Review” — a “Request for Information” gathering stakeholder views and data on the wider disconnections process are how they are handled for domestic and small-business consumers. The conclusions of this exercise will be published in early 2026.
Energy suppliers can arrange to remove a gas meter and the gas distribution network operator can arrange for the gas pipe to the property to be safely disconnected from the mains supply.
Charges for these services can differ depending on the amount and complexity of work required, location, and other work that may be going on at the same time, such as fitting a heat pump.
We expect that where a consumer wishes to have their meter removed and supply capped, their supplier will do so promptly and at the lowest cost possible.
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