Valuation Office Agency: Standards
The question
To ask the Chancellor of the Exchequer, what steps she is taking to improve decision making times at the Valuation Office Agency.
Answered by Dan Tomlinson
The VOA is meeting the majority of its performance targets. In the areas where it isn’t, it has robust service recovery plans in place. These include moving staff to where there is the greatest customer demand and upskilling its workforce in a wider range of casework, to ensure greater flexibility. It continues to prioritise any cases where a customer is facing financial hardship.
The VOA reports monthly on performance to the HMRC Executive Committee and Board. The decision to move the VOA’s functions into HMRC next year will strengthen direct accountability to ministers.
Integration is being carefully managed by a joint HMRC and VOA team, with detailed transition plans in place and appropriate oversight from my department.
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