Royal Mail: Surrey
The question
To ask the Secretary of State for Business and Trade, what recent discussions he has had with Royal Mail on improving service levels in (a) Surrey and (b) Surrey Heath constituency.
Answered by Blair McDougall
I have discussed Royal Mail’s performance with the chief executive of Royal Mail and its parent company, and they recognise the need to do more to meet service delivery targets.
In October, Ofcom, the independent regulator of postal services, fined Royal Mail £21 million for failing to meet its quality of service targets and has told Royal Mail it must urgently publish and deliver a credible plan that delivers major and continuous improvement.
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