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Postal Services: Standards

Asked by Jen CraftLabourDepartment for Business and TradeTabled Answered 16 December 2025UIN 99399

The question

To ask the Secretary of State for Business and Trade, what assessment he has made of Royal Mail's proposed Optimised Delivery Model.

Answered by Blair McDougall

Royal Mail and the Communication Workers’ Union agreed to run pilots in selected offices to design, test and review the operation of the proposed delivery model in response to the changes made by Ofcom, the independent regulator for postal services, to Royal Mail’s universal service obligation.

The government does not have a role in the operational decisions of the business.

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