Artificial Intelligence: Public Sector

The Secretary of State for Science, Innovation and Technology regularly engages with Cabinet colleagues on integrating artificial intelligence (AI) into public services. AI is at the heart of the government’s plan to transform how we deliver public services, improving outcomes for citizens and public sector workers through responsible adoption.

This work is guided by the AI Opportunities Action Plan and the Blueprint for a Modern Digital Government, which set out a vision for safe, effective and ethical use of AI across government. Departments are supported through resources such as the AI Knowledge Hub and a cross-government AI Community of Practice, which share best practice and practical guidance.

We are following a “scan, pilot and scale” approach to embedding AI, including through the Prime Minister’s AI Exemplars and the AI Frontiers Portfolios. These initiatives are testing high-potential use cases – from AI diagnostics in healthcare to tools that streamline planning applications and probation casework – and sharing lessons learned to accelerate adoption.

AI also plays a central role in delivering the Cabinet Office-led productive and agile state agenda. This means reducing bureaucracy and duplication, streamlining approval processes and improving accountability for Civil Service performance. By automating routine tasks and enabling smarter workflows, AI helps free up staff time for citizen-facing work and supports faster, more efficient decision-making. Our collaboration with the Cabinet Office ensures that AI adoption aligns with this vision and accelerates progress towards a modern digital government.