Delivery Services: Standards
The question
To ask the Secretary of State for Business and Trade, what discussions he has had with Evri and other delivery companies on leaving parcels unattended on doorsteps.
Answered by Blair McDougall
It is unacceptable for delivery companies to leave parcels unattended on doorsteps where that has not been requested by a customer.
The government wants to see all operators provide a good level of service, including incorporating customers’ preferences on deliveries. However, Evri and other delivery companies are independent businesses, and the government has no role in their operational decisions.
Ofcom is the independent regulator for the postal sector with the responsibility and powers to regulate postal services.
Ofcom engages regularly with all parcel operators to understand their approach to implementation of, and compliance with, its consumer protection measures.
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