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Employment Schemes: Digital Technology

Asked by Shaun DaviesLabourDepartment for Work and PensionsTabled Answered 23 December 2025UIN 100648

The question

To ask the Secretary of State for Work and Pensions, what steps he is taking to use AI and digital technology to improve the efficacy of job and employment services.

Answered by Andrew Western

We are adopting AI in DWP to help colleagues deliver better outcomes for customers and to improve productivity and efficiency.

We will develop the Jobs and Careers Service to better support jobseekers and employers. As part of the design of the service, we will explore and test the most appropriate use of technology (including AI) to support job seekers with their work search.

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