Royal Mail: Standards
The question
To ask the Secretary of State for Business and Trade, what steps he is taking to ensure Royal Mail meets its regulatory obligations when local delivery service standards are not achieved.
Answered by Blair McDougall
Ofcom, as the independent regulator of postal services, is responsible for monitoring Royal Mail’s performance and ensuring that Royal Mail complies with its legal obligations. Ofcom takes compliance with its regulatory targets seriously and this involves conducting thorough investigations where failures have been identified.
In October, Ofcom fined Royal Mail £21 million for failing to meet its quality-of-service targets and has told Royal Mail it must urgently publish and deliver a credible plan that delivers major and continuous improvement.
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