General Practitioners: Negligence
The question
To ask the Secretary of State for Health and Social Care, what processes are in place for families to seek remedial action against GPs who fail to correctly diagnose patients who shortly afterwards pass away.
Answered by Stephen Kinnock
If a family wishes to make a formal complaint about services provided by a general practice, they should write to the practice manager. If the family is not comfortable raising a complaint directly, they can instead raise their concerns with their local National Health Service integrated care board, with NHS England or with their local Healthwatch, the independent consumer champion for health and social care. Further information about the NHS complaints procedure and Healthwatch can be found, respectively, at the following two links:
www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs
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