London North Eastern Railway: Staff
The question
To ask the Secretary of State for Transport, whether the modernised training programme for LNER frontline staff has been completed.
Answered by Keir Mather
This project is currently underway. London North Eastern Railway is modernising frontline training to ensure every passenger receives a consistently helpful and informed service. The programme will be completed by March 2026 and will include continuous refreshers delivered through modern learning methods.
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