London North Eastern Railway: Travel Information
The question
To ask the Secretary of State for Transport, whether AI powered disruption updates are in use on LNER services.
Answered by Keir Mather
This project is currently in development. LNER is working to introduce instant updates during disruption, powered by AI, to keep passengers informed and in control when travelling. This will enable faster, smarter decision-making, reduce delays, and help services recover more quickly, with delivery planned for later in 2026.
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