TransPennine Express: Staff
The question
To ask the Secretary of State for Transport, by what a) number and b) proportion station staffing levels have changed on TransPennine Express services since 4 July 2024.
Answered by Keir Mather
The increases over 2024/25 were mainly to fill vacancies that had been paused pending the previous Government’s proposals for the closure of ticket offices, which they reversed after significant public criticism. In mid-2024, TransPennine Express gradually increased the Hull station headcount by an additional four full-time employees to support station resilience. It has increased overall station staffing by a further 19 full-time employees to improve reliability and resilience of the delivery of passenger assistance and other customer services (e.g. retailing); many of these roles are currently being recruited into.
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