General Practitioners: Internet
The question
To ask the Secretary of State for Health and Social Care, with reference to the press release entitled Online GP appointment requests available everywhere from today, published on 1 October 2025, if he will consider allowing online appointment requests to be made 24 hours per day.
Answered by Stephen Kinnock
As of 1 October 2025, general practices (GPs) have been required to offer access to online services throughout core hours, from 8:00am to 6:30pm, bringing online access in line with walk-in and phone access. This change aims to improve patient access, reduce long phone queues, and help GPs to manage demand more effectively.
National Health Service advice is that patients can contact 111 if their GP is closed, ensuring that those with urgent health concerns receive timely guidance and, where necessary, are directed to appropriate care pathways.
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