Emergency Calls: East of England
The question
To ask the Secretary of State for Health and Social Care, what proportion of Category 2 calls in the East of England were responded to within national target times in the last 12 months.
Answered by Karin Smyth
The current national target for Category 2 (C2) incidents is an average response time of 30 minutes. The National Health Service constitutional standard is 18 minutes. The Medium Term Planning Framework outlines plans to move towards achieving the constitutional standard over the coming years.
For the East of England Ambulance Service Trust (EEAST), data on the exact proportion of calls meeting this target is not centrally collected or routinely published for the last 12 months.
For each of the past 12 months, the average response time for C2 incidents at EEAST exceeded the national target. The following table provides monthly figures for the number of C2 incidents and the corresponding mean response times:
Month | Number of C2 incidents at EEAST | C2 mean response time at EEAST |
December 2024 | 45,473 | 0:57:20 |
January 2025 | 42,792 | 0:41:23 |
February 2025 | 38,514 | 0:36:55 |
March 2025 | 42,744 | 0:32:25 |
April 2025 | 39,861 | 0:36:18 |
May 2025 | 40,547 | 0:32:11 |
June 2025 | 40,484 | 0:32:51 |
July 2025 | 43,153 | 0:32:35 |
August 2025 | 42,204 | 0:30:55 |
September 2025 | 41,430 | 0:35:59 |
October 2025 | 44,457 | 0:40:41 |
November 2025 | 44,168 | 0:37:27 |
Source: Ambulance Quality Indicators, available at the following link:
https://www.england.nhs.uk/statistics/statistical-work-areas/ambulance-quality-indicators/
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