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New Homes Ombudsman

Asked by Lisa SmartLiberal DemocratMinistry of Housing, Communities and Local GovernmentTabled Answered 13 January 2026UIN 102928

The question

To ask the Secretary of State for Housing, Communities and Local Government, whether he plans to introduce a mechanism allowing councils to insist that property developers are registered with the New Homes Ombudsman to make development applications.

Answered by Matthew Pennycook

The government expects all housebuilders to deliver high-quality homes and to swiftly resolve issues if and when things go wrong. We have committed to working with the devolved administrations to implement a statutory UK-wide New Homes Ombudsman that developers will have to join and remain members of. This Ombudsman will investigate and resolve complaints and provide new home buyers with redress.

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