Social Security Benefits: Domestic Abuse

The Department for Work and Pensions (DWP) is committed to safeguarding vulnerable individuals and preventing economic abuse within the welfare system. Front line staff receive mandatory domestic abuse training, including economic abuse. Specialist training is provided for teams such as Child Maintenance Service, Universal Credit, Counter Fraud and Debt, ensuring colleagues can identify, respond, and support claimants safely and appropriately.

As part of the '“Freedom from Violence and Abuse: a cross-government strategy to build a safer society for women and girls”, DWP has committed to strengthening domestic abuse training for staff. We have also pledged to remove the Direct Pay service type so that the Child Maintenance Service manages and transfers payments between parents, preventing it being used as a tool of abuse.

DWP supports vulnerable customers by considering individual circumstances in debt recovery and signposting to specialist services. Our Debt Management Vulnerability Framework and annual adviser training strengthen this approach. DWP collaborates with Surviving Economic Abuse to ensure safeguards are in place for new debt recovery powers under the Public Authorities Fraud, Error and Recovery Act, protecting victims of domestic abuse.